Simply make a complaint – we’ll take care of the rest

At Switch, we attach great importance to quality and durability. Our products are developed and tested with care – which is why defects only occur in rare cases. However, should something not work as expected, we will make it as easy as possible for you to resolve your issue.

Fast, uncomplicated and customer-oriented

Your satisfaction is our top priority. That’s why we have designed the complaints process so that you don’t have to worry about almost anything:

1. Enter your order number
   Simply let us know your order number – this is the first step in being able to quickly assign your request.

2. Receive return label
   We will create a return label for you for parcels weighing up to 25 kg. You will receive this label conveniently by e-mail.

3. Collection from your premises
   Our shipping partner collects the parcel directly from you – all you have to do is make it available. No need to go to the post office, no effort.

This ensures that your complaint is processed smoothly and that you get your product or replacement back in your hands as quickly as possible.

Trust through service

We know that complaints are sometimes associated with uncertainty. Our aim is to give you the good feeling that you are in the best hands with us – fair, transparent and customer-oriented.
Whether it’s a repair, replacement or refund, we make sure that your issue is resolved satisfactorily.