{"id":5305,"date":"2025-10-10T12:32:12","date_gmt":"2025-10-10T10:32:12","guid":{"rendered":"https:\/\/switch-gmbh.de\/return-and-replacement\/"},"modified":"2025-11-28T08:36:25","modified_gmt":"2025-11-28T07:36:25","slug":"return-and-replacement","status":"publish","type":"page","link":"https:\/\/switch-gmbh.de\/en\/return-and-replacement\/","title":{"rendered":"Return and replacement"},"content":{"rendered":"\t\t
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Return and replacement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Simply make a complaint – we’ll take care of the rest<\/h1>

At Switch<\/strong>, we attach great importance to quality and durability. Our products are developed and tested with care – which is why defects only occur in rare cases. However, if something does not work as expected, we will make it as easy as possible for you to resolve your issue. <\/p>

How it works – in three steps<\/h2>
  1. Specify order number
    <\/strong>Please let us know your order number so that we can assign your request immediately.<\/li>
  2. Receive return label
    <\/strong>You will receive a return label<\/em> for parcels up to 25 kg<\/strong> by e-mail.<\/li>
  3. Collection from you
    <\/strong>Our shipping partner will collect the parcel directly from you or you can bring it prepaid to the post office yourself.<\/li><\/ol>

    Contact & Support<\/a><\/p>

    This ensures that your complaint is processed smoothly and that you get your product or replacement back in your hands as quickly as possible.<\/p>

    Our promise<\/h2>

    Your satisfaction is our top priority. We will examine your request quickly and find the best solution – repair, replacement or refund. You will be informed of every step by e-mail. <\/p>

    Switch GmbH – simple, fast and fair.<\/strong>
    For us, service does not end with the purchase, but only when you are completely satisfied.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Frequently asked questions (FAQ)<\/strong><\/h3>

    How long will it take to process my complaint?<\/strong>
    As a rule, we process complaints within a few working days of receiving the goods. We will of course keep you informed every step of the way. <\/p>

    What do I do if I have not received a return label?<\/strong>
    Please check your e-mail inbox first (including the spam folder). If the label has not arrived, simply contact our customer service – we will send it to you again immediately. <\/p>

    Do I have to pay for the return shipment?<\/strong>
    No, the return shipment is of course free of charge for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Return and replacement Simply make a complaint – we’ll take care of the rest At Switch, we attach great importance to quality and durability. Our products are developed and tested with care – which is why defects only occur in rare cases. However, if something does not work as expected, we will make it as […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5305","page","type-page","status-publish","hentry"],"yoast_head":"\nReturn and replacement - Switch GmbH | Electrical solutions for elevators and conveyor systems | Isernhagen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/switch-gmbh.de\/en\/return-and-replacement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and replacement\" \/>\n<meta property=\"og:description\" content=\"Return and replacement Simply make a complaint – we’ll take care of the rest At Switch, we attach great importance to quality and durability. 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